Convenience Corner

 

Convenience Corner showcases the dynamic convenience retail environment. Join the conversations on all things retail, NACS and convenience brought to you by industry experts and guests.

The ‘Wow’ Experience: It’s About Time

From a focus on store design to engaging with customers in ways that weren’t possible two decades ago, how retailers and customers define “wow” continues to evolve.

February 12, 2020

By Jeff Lenard

Consumers  Store design 


A Year in the Life

NACS membership is a life cycle of products and world-class events that help facilitate a process of growth.

January 27, 2020

By Keith Harlow

NACS  Strategic planning 


Greatest Industry Event Ever

Looking back on a successful 2019 NACS Show signals excellent things to come for the global convenience and fuel retailing industry in 2020.

October 8, 2019

By Chris Blasinsky

NACS Show 


Ideas 2 Go: Behind the Scenes

From cleaning the rental car multiple times filming a car wash in action, to flying drones and making smoothies, Ideas 2 Go shoots are an adventure.

October 3, 2019

By Chris Blasinsky

NACS Show  Ideas 2 Go 


The Show Before the Show

The NACS Show is so much more than a four-day event, and it literally takes a village to deliver a world-class experience.

October 2, 2019

By Chris Blasinsky

NACS Show 


Telling the Industry’s Story

From the small, family-owned company to international chains, the global convenience and fuel retailing industry has a powerful story. At the 2019 NACS Show, industry leaders told stories about their journey and experiences in the convenience and fuel retailing industry.

September 19, 2019

By Chris Blasinsky

NACS Show 


Training and Development—Keys to Employees’ Long-term Success

Throughout her career, Melissa Gouin of Energy North Inc. has found that the learning process is complex—what works for one person may not work for another.

February 7, 2019

By Melissa Gouin

Coaching and counseling  Training 


Giving Back is Good for Business

Now that your company has a Corporate Social Responsibility (CSR) program, are you telling the story? Communicating to your customers what your company stands for helps build your brand and create loyalists in the workplace and the community.

December 6, 2018

By Carolyn Schnare

Community relations 


Motor Fuels and Forecourt Technology — Q&A with Lisa Dell'Alba, President and CEO of Square One Markets Inc.

Every convenience and fuel retail operation has a different process for managing and bringing their fuel to market. The key is to find what works best for your organization, stay current on regulations and emerging technologies, and ask your customers what they want.

November 1, 2018

By Lisa Dell'Alba

Technology  Trends 


5 Questions with John A. Zikias, Executive Advisor, Holmes Oil Company Inc.

Is it more important to focus on strategic leadership or executing a plan? John Zikias of Holmes Oil Company Inc. breaks down why both are necessary, and why the leadership journey never ends.

August 24, 2018

By John Zikias

Leadership  Strategic planning 


Compliance and Regulations — Q&A with a Policy Expert

Compliance is following the law, while regulations are the rules themselves. Understanding both is at the heart of NACS advocacy efforts to protect its members.

August 6, 2018

By Doug Kantor

Compliance and regulations 


5 Questions with Lesley Saitta, CEO, Impact 21

Leslie Saitta of Impact 21 demystifies the category management process and shares her insights on some of the misperceptions about implementing an effective cat man plan.

August 2, 2018

By Lesley Saitta

Category Management 


Five Questions with Terry Monroe

NACS interviews Terry Monroe on deciding where to open a convenience store.

July 25, 2018

By Terry Monroe

Business plans  Site selection  Strategic planning 


The Importance of Store Design—Q&A with Mike Lawshe, Paragon Solutions Inc.

Customer experience is a driving force behind store design. Mike Lawshe of Paragon Solutions shares sage advice to retailers at various stages of the store build, branding and design process. Here’s a hint: Look outside the box for new fresh ideas.

June 10, 2018

By Mike Lawshe

Store design  Store development  Store renovation 


Five Questions with Henry Armour

Henry Armour, NACS President & CEO provides 3 quick tips for running a successful convenience store.

May 1, 2018

By Henry Armour

Business development  Business plans  Strategic planning